WEB HOSTING DOMAIN NAMES MEMBERS AREA FAQ SUPPORT

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How much does a web hosting account cost?

The price of the HT-100 web hosting plan (100 MB storage, 1 GB monthly bandwidth) is $40.00 per year, plus a one-time $15.00 setup fee to activate your account. That is our smallest (and least expensive) hosting plan. Our most popular plan however, is the HT-500, since it has much more storage space and bandwidth than most people need. The HT-500 is $5.00/month (paid annually as $60.00/year), or if you wish to pay monthly you must add $2.00 to the monthly fee of $5.00..... for a total of $7.00/month. Once again, a $15.00 one-time setup fee will be added to your initial purchase price.

You can always upgrade to a larger plan later if the plan you initially choose turns out to be too small. Upgrades are free of charge.

What is "Storage Space" and "Bandwidth"?

Storage space
Storage Space is simply the amount of disk space (or hard drive space) that gets assigned to your hosting plan. A typical website may require 5 or 10 MegaBytes (MB) of storage space... but of course, that depends on how many images and pages there are.

Bandwidth
Bandwidth is a measure of how much traffic is visiting your website. It includes visitors to your website, incoming and outgoing email messages, and FTP traffic. It's typically measures in GigaBytes (GB), where 1 GB = 1,024 MB. Many people commonly refer to " data transfer" as "bandwidth". By definition, bandwidth is a measure of the "size of the pipe", whereas data transfer is a measure of the "information going through the pipe". So when we say that a hosting account is allowed 5 GB of bandwidth, what we really mean to say is that the account is allowed 5 GB of data transfer per month.

How will I be billed/invoiced?

As soon as you place your order with us through our online order form, your credit card will immediately be charged the amount of your first month, plus any applicable setup fees. The date you placed your order will then become your "anniversary date" meaning that on that same date every month, you will automatically be charged the monthly fee for the next month's hosting (this is assuming you choose a monthly term). This is called recurring billing, and will continue every month until such time as you cancel your account. Billing will stop immediately upon you canceling your account.
Check out our Billing Procedures for more detailed information.

How will the charges show up on my credit card statement?

Charges will show as having come from either BISHMORE (short for Bishmore Holdings Ltd., our parent company), or WORLDPAY (WorldPay is our payment processor: www.worldpay.com).

Must I use a credit card to place an order?

No. We also accept PayPal. But we do not accept payments by debit, money-transfers, checks or cash.

What if I go over the storage space or bandwidth limits of my hosting plan?

You actually won't be able to go over your storage space limit. Once your hosting account is full, you will not be able to upload any more files. If this happens, you will want to either remove some old files from your account, or upgrade to a larger hosting plan.

If you use up all your monthly bandwidth, then your website will stop working. We do it this way because most customers do not want to be automatically billed for using more bandwidth than their hosting plan allows. If this happens to you, you can either purchase more bandwidth, or upgrade to a larger hosting plan.

Can I host international domain names?

Yes. We support all domain name extensions available throughout the world. The three most popular are .com, .net and .org. Examples of other domain name extensions are: .ca, .co.uk, .com.au, .info, .biz, .tv, .ws, .cc, .us, .bz, .name, .de, .jp.... and there are many more available.

Does the monthly price include the cost of registering a domain name?

No. If you do not already have a domain name, then you will have to register one separately. You can register one through us for $19.95 US per year.

Will there be any ads on my website?

No! That is, not unless they are ads that you design into your website. Some budget hosting companies offer very cheap web hosting, but have a stipulation that an ad for their company will be placed at the top or bottom of your website. That is not the case with our hosting plans. Our plans are 100% "ad-free". In fact, we even went to great lengths to ensure all our control panels are completely unbranded, in case you want to get a hosting plan from us and resell it to your customer.

What forms of payment do you accept?

You must either have a credit card or a PayPal account to order a HostedToday hosting plan. We accept both Visa and Master Card credit cards. We do not accept debit, money orders or checks.

Are your order forms secure?

Absolutely. We use WorldPay as our credit card payment processor, and all order forms where you enter your payment information are actually hosted on the secure WorldPay system. WorldPay are specialists in secure online transactions.

Can I resell your accounts?

Certainly. You can order as many accounts as you wish, and either use them yourself, or resell them to your own customers. You can charge your customers whatever you wish for the web hosting accounts you resell to them.

Can I use contents from the HostedToday website to create my own website?

Absolutely! Feel free to use any material you find useful on our site.

Do you offer Technical Support?

Yes! We have several levels of support available to our customers, all of which are free! We have a library of over 50 flash tutorials that explain many facets of your hosting plan. We also have a Getting Started Guide, a Control Panel Help page that explains all the features available in your control panel, a Control Panel Demo so you can "try before you buy", and a technical support staff that is available 24 hours a day, everyday, ready to answer any questions or help with any problems you may have. We have also put together several articles that explain some basic web hosting concepts, and a Customer Forums page where you can chat with other HostedToday customers. Links to all these resources are available through our Technical Support page.

Can I have MP3's and/or Video's on my websites?

Yes, provided you own the copyright to them.

Do you allow adult content?

Absolutely NOT. We do not allow any pornography, adult-related material, or links to such websites in our hosting accounts. People caught abusing this policy will have their hosting accounts terminated without warning.

I am still unsure about all this. Do you offer any guarantees?

Yes! We are so confident that you will be happy with our web hosting services, that we offer a 100% money-back guarantee within the first 30 days of placing your order. We also have a 99% uptime guarantee. You can learn more about our guarantees on our Terms of Use page.

Are you a reseller for another hosting company?

No. We own or lease all our own equipment, and manage it ourselves.

How long have you been in business?

We've been in the hosting business, developing, managing and hosting websites since 1998. However, the HostedToday brand is relatively new, having started in February 2003.

I'm ready to sign up! What next?

To order a web hosting plan, simply click on the Order Form link located at the top of this page. Once you submit your order, we will immediately begin setting up your new web hosting account. Once it's ready, we'll send you a "Welcome Email" containing your login information, and everything you need to get started.

How long does it take to setup my new web hosting plan?

If we receive your order during regular business hours, your account will be setup within 1 or 2 hours. Otherwise, it may take up to 12 hours. We still setup accounts at night, on the weekends, and on holidays, but it just takes a little longer.

Is Technical Support also slower on during non-regular business hours?

NO! Our support staff is always staffed 24 hours a day, 7 days a week, 365 days a year, including all holidays. We feel it is important to be available to existing customers at all times in case you need help. It is only our sales staff that is not always available outside of regular business hours.

OK I've signed up! How do I view my website prior to my domain name propagating?

You can immediately view your website prior to your domain name propagating by using the following link:
http://IPaddress/~username
Where "IPaddress" is the IP address given to you in your welcome email, and "username" is the username for your new account which is also given to you in your welcome email. So for example, if we assigned you the IP address of 12.34.56.78, and a username of "youracct", then you would simply browse to:
http://12.34.56.78/~youracct
If you wanted to view a specific page you uploaded, say "contactus.htm", then you would browse to:
http://12.34.56.78/~youracct/contactus.htm
Of course, you will first have to upload your website to be able to view the pages.... and you can do that from within your Control Panel. For more information on doing this, check out our Technical Support page.

 

 


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