| How
much does a web hosting account cost? |
|
The price of the HT-100 web hosting plan (100 MB storage, 1 GB
monthly bandwidth) is $40.00 per year, plus a one-time $15.00 setup fee to activate your
account. That is our smallest (and least expensive) hosting
plan. Our most popular plan however, is the HT-500, since it has much more storage space and bandwidth than most
people need. The HT-500 is $5.00/month (paid annually as
$60.00/year), or if you wish to pay monthly you must add $2.00
to the monthly fee of $5.00..... for a total of $7.00/month.
Once again, a $15.00 one-time setup fee will be added to your
initial purchase price.
You can always upgrade to a larger plan later if the plan you
initially choose turns out to be too small. Upgrades are free of
charge.
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| What is
"Storage Space" and "Bandwidth"? |
|
Storage space
Storage Space is simply the amount of disk space (or
hard drive space) that gets assigned to your hosting plan. A typical
website may require 5 or 10 MegaBytes (MB) of storage space... but of
course, that depends on how many images and pages there are.
Bandwidth
Bandwidth is a measure of how much traffic is
visiting your website. It includes visitors to your website, incoming
and outgoing email messages, and FTP traffic. It's typically measures
in GigaBytes (GB), where 1 GB = 1,024 MB. Many people commonly refer
to " data transfer" as "bandwidth". By definition,
bandwidth is a measure of the "size of the pipe",
whereas data transfer is a measure of the "information going
through the pipe". So when we say that a hosting account is
allowed 5 GB of bandwidth, what we really mean to say is
that the account is allowed 5 GB of data transfer per
month.
|
| How will I be
billed/invoiced? |
|
As soon as you place your order with us through our online order form, your credit card will immediately be charged
the amount of your first month, plus any applicable setup fees. The date you placed your order will then become your "anniversary date" meaning that on that same date every month, you will automatically be charged
the monthly fee for the next month's hosting (this is assuming you
choose a monthly term). This is called recurring billing, and will continue every month until such time as you cancel your account. Billing will stop immediately upon you canceling your account.
Check out our Billing
Procedures for more detailed information.
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| How will the charges
show up on my credit card statement? |
|
Charges will show as having come from either BISHMORE (short for Bishmore
Holdings Ltd., our parent company), or WORLDPAY (WorldPay is our payment
processor: www.worldpay.com).
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| Must
I use a credit card to place an order? |
|
No. We also accept PayPal. But we do not accept
payments by debit, money-transfers, checks or cash.
|
| What if I go over the
storage space or bandwidth limits of my hosting plan? |
|
You actually won't be able to go over your storage
space limit. Once your hosting account is full, you will
not be able to upload any more files. If this happens, you
will want to either remove some old files from your
account, or upgrade to a larger hosting plan.
If you use up all your monthly bandwidth, then your
website will stop working. We do it this way because most
customers do not want to be automatically billed for using
more bandwidth than their hosting plan allows. If this
happens to you, you can either purchase more bandwidth, or
upgrade to a larger hosting plan.
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| Can
I host international domain names? |
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Yes. We support all domain name extensions available throughout the world. The three most popular are .com, .net and .org. Examples of other domain name extensions are: .ca,
.co.uk, .com.au, .info, .biz, .tv, .ws, .cc, .us, .bz, .name, .de,
.jp.... and there are many more available.
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| Does the
monthly price include the cost of registering a domain name? |
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No. If you do not already have a domain name, then you will have to register one separately.
You can register one through us for $19.95 US per year.
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| Will
there be any ads on my website? |
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No! That is, not unless they are ads that you design into your
website. Some budget hosting companies offer very cheap web hosting, but have a stipulation that an ad for their company will be placed at the top or bottom of your website. That is not the case with our
hosting plans. Our plans are 100% "ad-free". In
fact, we even went to great lengths to ensure all our
control panels are completely unbranded, in case you want
to get a hosting plan from us and resell it to your
customer.
|
| What
forms of payment do you accept? |
|
You must either have a credit card or a PayPal account to order a
HostedToday hosting plan. We accept
both Visa and Master Card credit cards. We do not accept debit, money orders or checks.
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| Are
your order forms secure? |
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Absolutely. We use WorldPay as our credit card payment
processor, and all order forms where you enter your payment
information are actually hosted on the secure WorldPay system.
WorldPay are specialists in secure online transactions.
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| Can
I resell your accounts? |
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Certainly. You can order as
many accounts as you wish, and either use them yourself, or resell them to your own customers.
You can charge your customers whatever you wish for the web
hosting accounts you resell to them.
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| Can
I use contents from the HostedToday website to create
my own website? |
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Absolutely! Feel free to use any material you find useful on our site.
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| Do
you offer Technical Support? |
|
Yes! We have several levels of support available to our
customers, all of which are free! We have a library
of over 50 flash tutorials that explain many facets of your
hosting plan. We also have a Getting
Started Guide, a Control Panel Help
page that explains all the features available in your control
panel, a Control Panel Demo so you can "try before you
buy", and a technical support staff that is available 24
hours a day, everyday, ready to answer any questions or help
with any problems you may have. We have also put together
several articles that explain some basic web hosting concepts,
and a Customer
Forums page where you can chat with other
HostedToday
customers.
Links to all these resources are available through our Technical
Support page.
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| Can
I have MP3's and/or Video's on my
websites? |
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Yes, provided you own the copyright to them.
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| Do
you allow adult content? |
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Absolutely NOT. We do not allow any pornography, adult-related material, or links to such websites in our hosting accounts. People caught abusing this policy will have their hosting accounts terminated without warning.
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| I
am still unsure about all this. Do you offer any
guarantees? |
|
Yes! We are so confident that you will be happy with our web hosting services, that we offer a
100% money-back guarantee within the first 30 days of placing your
order. We also have a 99% uptime guarantee. You can learn more about
our guarantees on our Terms of Use
page.
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| Are
you a reseller for another hosting company? |
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No. We own or lease all our own equipment, and manage it ourselves.
|
| How
long have you been in business? |
|
We've been in the hosting business, developing, managing and hosting websites since 1998. However, the
HostedToday brand is relatively new, having started in February
2003.
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| I'm
ready to sign up! What next? |
|
To order a web hosting plan, simply click on the
Order Form link located at the top of this page.
Once you submit your order, we will immediately begin setting up
your new web hosting account. Once it's ready, we'll send you a
"Welcome Email" containing your login information, and
everything you need to get started.
|
| How
long does it take to setup my new web hosting plan? |
|
If we receive your order during regular business hours, your
account will be setup within 1 or 2 hours. Otherwise, it may
take up to 12 hours. We still setup accounts at night, on the
weekends, and on holidays, but it just takes a little longer.
|
| Is
Technical Support also slower on during non-regular
business hours? |
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NO! Our support staff is always staffed 24 hours a day, 7
days a week, 365 days a year, including all holidays. We feel it
is important to be available to existing customers at all times
in case you need help. It is only our sales staff that is not
always available outside of regular business hours.
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| OK I've signed up! How do I view my
website prior to my domain name propagating? |
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You can immediately view your website prior to your domain name propagating by using the following link:
http://IPaddress/~username
Where "IPaddress" is the IP address given to you in your welcome email, and "username" is the username for your new account which is also given to you in your welcome email. So for example, if we assigned you the IP address of
12.34.56.78, and a username of "youracct", then you would simply browse to:
http://12.34.56.78/~youracct
If you wanted to view a specific page you uploaded, say "contactus.htm", then you would browse to:
http://12.34.56.78/~youracct/contactus.htm
Of course, you will first have to upload your website to be able to view the pages.... and you can do that from within your Control Panel. For more information on doing this, check out our
Technical Support page.
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